Last updated: June 2026
Biohost South Africa (“Biohost”, “we”, “us”, “our”) is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have.
Biohost South Africa is the responsible party for the processing of your personal information. For any privacy matter, contact our Information Officer at [email protected] or via our Contact Us page.
We process your personal information to: provide and administer the hosting, email, domain and marketing services you order; register and manage domains with the relevant registry; process payments and issue invoices; provide customer and technical support; comply with legal and regulatory obligations; and, where permitted, send you service notices and marketing. Our lawful bases include performance of our contract with you, our legitimate business interests, your consent, and compliance with the law.
We share personal information only as necessary to deliver our services, including with: domain registries and our domain wholesale provider (to register and manage domains); our data-centre/hosting infrastructure provider; our payment gateway provider (to process payments); and regulators or authorities where required by law. We require all operators who process personal information on our behalf to do so securely and only for the agreed purpose. We do not sell your personal information.
Some service providers (for example certain domain registries or payment processors) may process information outside South Africa. Where this occurs we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.
We apply appropriate technical and organisational measures to protect your personal information against loss, unauthorised access and misuse, including encryption in transit, access controls, server hardening and regular updates. While we take security seriously, no method of transmission over the internet is completely secure.
We keep personal information only for as long as necessary to fulfil the purposes described above or as required by law (for example, financial and tax record-keeping obligations), after which it is securely deleted or de-identified.
You have the right to: request access to the personal information we hold about you; request correction or deletion of inaccurate or unnecessary information; object to processing in certain circumstances; and withdraw consent to direct marketing at any time. To exercise these rights, contact [email protected].
We will only send you direct marketing where the law allows or where you have consented. Every marketing message includes an option to opt out, and you can unsubscribe at any time.
Our website uses cookies to operate the site, remember your preferences, secure your session and understand site usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, email [email protected].
We may update this policy from time to time. The latest version will always be published on this page with its effective date.
Questions about this policy? Email [email protected] or visit our Contact Us page.
