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How do I re-configure my emails after moving to Biohost?

This guide will take you through the steps of re-configuring your email address in Outlook after moving to Biohost.

Re-configuring your email manually

Step 1

Open Microsoft Outlook and click File on the menu.

Step 2

Under Account Information, click on the drop-down menu labeled as Account Settings. Now choose the first option also named Account Settings

Step 3

Highlight the email account you want to re-configure (take note of the type of email account it is) and click on Repair… 

Step 4

Click on the Advanced options link, check the Let me repair my account manually box and click on Repair

Step 4

Enter the User Information, Server Information and Logon Information (See below). Settings will differ between IMAP and POP email accounts. 

See below for the IMAP settings.

IMAP Account Settings
Username  john@example.com (your email)
Password  ********** (password received by email)
Incoming Server
Server mail.biohost.co.za
Port 993
Encryption method SSL/TLS
Outgoing Server
Server mail.biohost.co.za
Port 465
Encryption method SSL/TLS

See below for the POP settings.

POP Account Settings
Username  john@example.com (your email)
Password  ********** (password received by email)
Incoming Server
Server mail.biohost.co.za
Port 995
Encryption method None
Outgoing Server
Server mail.biohost.co.za
Port 587
Encryption method None
Step 6

Proceed to test your new settings by clicking on the Next button.

Step 7

If the settings have been entered correctly a message will pop up saying Account successfully repaired. You can now click on Done.  If there is any errors, please click Back and check if you entered the settings correctly. If the problems persists please contact our support line on 087  135 3670 for assistance.

Step 8

If you have more than one email that needs to be re-configured. Simply repeat the process.

 

Please note: These settings will only work if your DNS (records and nameservers) are pointing correctly and have propagated. 

If you are not sure whether your DNS (records and name servers) are pointing to those of Biohost, please contact our support team on 087 135 3670 or send us an email to support@biohost.co.za.

Do NOT follow this link or you will be banned from the site!